FAQ
Shipping
I currently ship to the US , Canada and the United Kingdom. If you are interested in purchasing an item, but are not one of the listed countries that I currently ship to, you can contact me at orangeazaleadesigns@gmail.com or use the form on my contact page.
All US orders are mailed using USPS with tracking numbers when available. Canada and the UK are shipped using Asendia USA through Pirate Ship. Orders are shipped within 1 to 2 business days. To ensure that you receive your new purchase, please make sure that you have confirmed and verified your correct delivery address.
International Shipping
Currently 1 to 3 weeks is the estimated time frame for international shipping but it may take longer especially during the holidays, so it is best to order as early as possible to compensate for these delays. Mail services have been slower than normal for quite some time. I will provide you with a tracking number when possible. Thank you so much for your patience!
Customs and Import Taxes
You are responsible for any customs and import taxes that may apply.
Cleaning and care
Please store earrings in the anti-tarnish bag provided or other air tight container for additional protection. I have never experienced any tarnishing with my own earrings and I do store them in an airtight jewelry box. Since certain areas with high humidity could have an effect, I provide an anti tarnish bag and polishing cloth with each pair of earrings to provide additional protection for all climates!
Bags and mini wallets can be treated with a fabric protectant, but test in an inconspicuous place first to make sure your protectant does not cause discoloration. I have never treated any of my personal bags and they still look fantastic!
Returns & Refunds
I do not accept returns or exchanges, but please contact me if there is an issue with your order when you receive it. Please review the item's dimensions carefully before making your selections to ensure that It will be the correct size to fit your needs. I want you to be happy with your purchase!